Reference

How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket payments, and keep the lobby secure. This policy explains what we gather, why we store it, and how you control it.

Payment logs securedAccount data encryptedRegional access rulesContact options clearRetention limits set

Browse Lobby Read FAQ

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what we hold, update account details, or ask how we process your payment logs, the support team handles data requests. Live chat answers most questions in minutes; email works for detailed requests that need documentation.

Team online

Live Chat

Open the chat widget from any page and tell the agent you have a privacy or data question. They can explain what we collect, show you how to download your account history, or start a deletion request.

Email

Send your request to the support address listed in account settings. Include your username and a description of what you need. We reply within two business days with next steps or the information you asked for.

Contact Form

Fill out the form in the Help section, choose Privacy Request as the topic, and describe your question. The team reviews it and responds with instructions or the details you requested.

What This Policy Covers

hbazee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, deposit via bKash, Nagad or Rocket, or browse the lobby, we collect identifiers, payment transaction records and device information to operate the platform and meet verification requirements. We process your data to authenticate payments, maintain session security, prevent duplicate accounts and

1
support withdrawal checks. Information is stored on servers in jurisdictions we work with; access depends on your local law and the regions we serve. We do not sell personal data to third parties. Payment processors handling bKash, Nagad and Rocket transfers receive the transaction details necessary
2
to complete deposits and withdrawals. We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used; you can disable non-essential cookies in your browser settings. Data is retained for the period required by our operational and compliance obligations,
3
then deleted or anonymised. You can request a copy of your data, ask for corrections, or close your account by contacting support. For questions about how we handle your information or to exercise your rights, reach the team through live chat, email or the contact form.
4
This policy applies to visitors and account holders in eligible regions; availability and data-handling practices depend on local law where you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SAFEGUARDS

How We Protect What We Collect

We encrypt account credentials and payment logs in transit and at rest. Session tokens expire when you log out or after inactivity. Withdrawal verification checks your account history against the registered payment method to prevent misrouted funds. Cookie preferences can be managed in your browser; essential session cookies are required for login to work.

Payment Encryption

When you enter your bKash, Nagad or Rocket number, the connection uses SSL to encrypt the data before it reaches our servers. Transaction logs are stored in encrypted tables and only accessible to authorised payment-processing systems.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to track which games and pages visitors open most. You can block analytics cookies in browser settings without affecting account access; session cookies are required for login.

Account Security

Passwords are hashed with a salt; we never store them in plain text. If you request a password reset, the link expires after one use or twenty-four hours. Two-factor codes are sent via SMS to the mobile number you registered.

Retention and Deletion

We keep transaction logs for the period required by operational rules, then delete or anonymise them. Closed accounts are archived after ninety days; personal identifiers are removed and only anonymised play summaries remain for fraud detection.

Privacy Policy Questions

We collect your mobile number, a password you set, and the bKash, Nagad or Rocket account number you use for deposits. Device information and IP address are logged for session security and to prevent duplicate registrations.

Transaction records are encrypted in our database and include the amount, timestamp and payment-method reference. We do not store your wallet PIN or OTP codes; those stay between you and your payment provider.

Yes. Contact support via live chat or email and ask for a data export. We send a file with your account details, transaction history and session logs within five business days, depending on request volume.

We share transaction details with bKash, Nagad and Rocket processors to complete deposits and withdrawals. We do not sell personal data to advertisers or unrelated companies. Payment partners follow their own privacy policies.

Active accounts and transaction logs are retained as long as you use the platform. Closed accounts are archived for ninety days, then personal identifiers are deleted and only anonymised summaries remain for compliance and fraud detection.

Log in, go to account settings, and choose Close Account. Confirm the request and your login will be disabled immediately. Personal identifiers are removed after ninety days; anonymised transaction records may remain for legal obligations.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSlot Frenzy InfoHbazee Banking

How We Handle Your Information

Reach Us About Your Data

Live Chat

Email

Contact Form

How We Protect What We Collect

Payment Encryption

Cookie Policy

Account Security

Retention and Deletion

Privacy Policy Questions

01 What personal information does hbazee collect when I open an account?

02 How is my bKash, Nagad or Rocket payment data stored?

03 Can I see what data hbazee holds about me?

04 Does hbazee share my information with third parties?

05 How long does hbazee keep my account data?

06 How do I delete my account and remove my data?

Privacy Policy

Related pages

Related pages