Reference

Legal Framework for Your Account

We run hbazee for regions where local law permits online casino and sports betting access. Your eligibility depends on your location and the rules that apply there—we cannot guarantee service in every jurisdiction.

Region-dependent accessUser responsibility for complianceAccount verification requiredPayment-method eligibilityAge and identity checks
hbazee Legal Framework for Your Account
DATA AND SECURITY

How We Handle Your Information

We collect your mobile number, wallet details, and transaction records to verify accounts and process deposits through bKash, Nagad, and Rocket. Your data stays on secure servers; we never sell it. You can request deletion or export your records by contacting support.

Account Verification

We verify your mobile number and payment method when you register. This step confirms your identity and ensures we can process withdrawals back to the same wallet you used for deposits, reducing fraud risk.

Payment Data

We store wallet transaction IDs and amounts to match deposits to your account balance. We do not store your bKash, Nagad, or Rocket PIN—those stay between you and your wallet provider when you send funds.

Session Security

Your login creates a session token that expires after thirty minutes of inactivity. If you leave your device unlocked, the session ends automatically to protect your balance from unauthorised access.

Data Retention

We keep transaction records for three years to comply with financial reporting rules, then delete them. You can request early deletion or export your full history by emailing support with your registered mobile number.

LEGAL CONTACT

Reach Us for Legal or Access Questions

Our support team handles questions about account eligibility, regional access, payment verification, and disputes. Contact us through live chat for immediate responses during business hours, or email for detailed inquiries that need written records.

Live Chat Open the chat widget from any logged-in page during support hours. Our team responds within minutes to answer eligibility questions, explain verification steps, or clarify payment-method restrictions for your region.
Email Support Send detailed legal or account-access questions to our support email. We reply within one business day with written explanations of terms, eligibility rules, or dispute-resolution steps you can keep for your records.
Document Requests Request copies of your account history, transaction logs, or verification records through email support. We provide these within three business days to help you review your activity or resolve payment issues with your wallet provider.

Legal and Access Questions

Your ability to register depends on local law in your specific region. We cannot confirm eligibility for you—when you sign up, you confirm that online casino and sports betting access is allowed where you are.

We block accounts opened from prohibited regions. If we detect restricted access after registration, we suspend the account and return any remaining balance to your verified wallet after completing standard checks.

We accept bKash, Nagad, and Rocket deposits for Bangladesh players in eligible regions. If your wallet is registered in your name and verified with your mobile number, it works for both deposits and withdrawals.

Yes. Email support with your registered mobile number to request a full export of your transaction history, or ask us to delete your account and all associated records after we process any pending withdrawals.

Contact our support team first—we resolve most issues through direct conversation. If we cannot reach agreement, you may escalate to an independent mediator where local consumer-protection law provides one.

Yes. We verify your mobile number and wallet ownership before releasing any withdrawal. This confirms the funds go to the same person who made the original deposit, protecting both you and us from fraud.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.